Support
Support and account help
Use this page for support, exports, deletion, and reporting.
Quick actions
Verification and device help
For blocked verification, device changes, or review issues.
Get verification helpBilling and subscriptions
Manage Premium scope, restore, refunds, store cancellations, and ad-related billing questions.
Open billing helpCommon questions
How do I vote?
Voting happens in the app after account sign-in and basic verification.
What does weighted mean?
It is an adjusted view shown when coverage supports it. Raw results show recorded votes.
Why are some cohorts hidden?
Small public breakdowns stay hidden to protect privacy and avoid thin samples.
Why was my verification blocked?
Common reasons include poor capture quality, mismatch checks, replay concerns, or a device already tied to another verified account.
Can I create polls?
Yes, in the app. Publishing requires an eligible signed-in account.
How do I make my vote trusted?
Start with verified email and phone. Additional trust can come from identity verification or personal Premium.
Why am I still seeing ads?
Premium removes supported ads only on the billed person or billed page. Public web pages can still use separate ad settings.
How do I cancel Premium?
Cancel through the same Apple or Google Play account that billed the subscription.
Billing and purchases
Manage Apple subscription
Open Apple's subscription manager for the Apple ID that made the purchase.
Apple subscriptionsManage Google Play subscription
Open Google Play subscriptions for the Google account that billed Premium.
Google Play subscriptionsRefund help
Refunds are handled by the store. Use Apple Report a Problem or Google Play refund help first.
Apple refund helpRestore or account-scope issues
For restore failures or the wrong person/page getting Premium, email support with the billed platform and account context.
Email supportThe full public explanation is on Billing and subscriptions.
How the app and web fit together
In the app
Account access, verification, publishing, and voting.
On the web
Discovery, poll pages, results, sharing, and enabled replies.
Safety reporting
Report in the app when possible. If you cannot access the app, email support@pluria.org. If someone is in immediate danger, contact local emergency services first.
- General support: support@pluria.org
- Account and privacy requests: account@pluria.org
- Media inquiries: media@pluria.org
- Child safety and urgent trust issues: support@pluria.org
Account and data requests
Most account controls live in the app. If you cannot use it, contact account@pluria.org.
See Privacy, GDPR, Billing, and Delete account.
Response time
Routine support replies usually arrive within 2 business days. Safety and integrity issues are prioritized sooner when possible.