Support Center

How do I vote on a poll?

Open any poll from the Pulse or Explore tabs and tap on your preferred option. For binary polls, choose Yes or No. For Likert polls, select from Strongly disagree to Strongly agree. Your vote is recorded immediately.

Can I change my vote?

Currently, votes cannot be changed after submission. This ensures the integrity of poll results. Think carefully before casting your vote.

What do the integrity colors mean?

Green indicates stable, reliable results. Yellow means results may shift due to thin coverage or unusual activity. Red means the poll is temporarily quarantined due to suspected manipulation.

What is "Weighted (experimental)" mode?

Weighted mode applies statistical adjustments to account for potential sampling biases. It's labeled experimental because the weighting methodology continues to evolve. Raw mode shows unadjusted vote counts.

Do I need an account to use Pluria?

No. You can use Pluria as a guest without creating an account. Guest mode provides full access to voting and viewing results. Creating an account allows you to sync across devices and access additional features.

What sign-in methods are supported?

Pluria supports guest mode, email/password, phone number (SMS), and social sign-in (Google and Apple where available). You can manage linked sign-in methods from Me → Account & devices.

How do I reset my password?

If you signed up with email, open email sign-in and tap Forgot password? to receive a reset link. If you use phone sign-in, sign in again with your phone number. If you no longer have access to your email or phone, contact support.

Can I restore my account after requesting deletion?

Yes. Account deletion requests include a 30-day recovery period. Sign in within 30 days and choose Restore My Account when prompted.

How do I disable analytics tracking?

Go to the Me tab and toggle off Diagnostics. When disabled, we only collect minimal crash data necessary for app stability.

Why are some poll results hidden?

Results are hidden until a minimum sample size is reached to prevent misleading conclusions from small samples. Additionally, polls with Red integrity status have their results temporarily hidden during review.

Option 1: In-App Request (Recommended)

1. Open the Pluria app
2. Go to the Me tab
3. Tap Account & devices
4. Scroll down to Danger zone and tap Delete account
5. Review the information, type DELETE, and confirm
6. If prompted, sign in again and retry deletion

Option 2: Email Request

If you cannot access the app, send an email to account@pluria.org with the subject line "Account Deletion Request". Include:

• The email address or phone number associated with your account
• Your display name / handle (if known)
• Confirmation that you understand deletion has a 30-day recovery period and becomes permanent after that

We will confirm your request and schedule deletion. Your account will be permanently deleted 30 days after it is scheduled (unless you restore it by signing in).

Option 1: In-App Export

1. Open the Pluria app
2. Go to the Me tab
3. Tap Privacy & data
4. Under Data Export, tap Request export
5. When it's ready, you'll receive a download link in your Inbox

Option 2: Email Request

Send an email to account@pluria.org with the subject line "Data Export Request". Include:

• The email address or phone number associated with your account

We will send your data export within 30 days.

Report a Bug

Found something that isn't working correctly? Help us fix it by providing details about what happened, what you expected, and steps to reproduce the issue.

Report Inappropriate Content

See a poll that violates our content guidelines? Contains hate speech, personal attacks, or inappropriate content? Report it for review.

Report Vote Manipulation

Suspect a poll is being manipulated by bots or coordinated inauthentic behavior? Let us know so we can investigate.