Support
Get help with Pluria
Use this page for account help, verification, billing, exports, deletion, app voting questions, and safety reports.
Quick actions
Verification and device help
For blocked verification, device changes, or review issues.
Get verification helpBilling and subscriptions
Manage Premium scope, restores, refunds, store cancellations, and ad-related billing questions.
Open billing helpCommon questions
How do I vote?
Voting happens in the app. Public web pages are for reading, sharing, and discussion.
What does "weighted" mean?
A weighted result adjusts the totals to better match the wider audience — for example, if more people from one country voted than usual. We only show this view when there are enough voters to do it fairly. Raw vote counts always stay available too.
Why are some breakdowns hidden?
When a group is very small, showing the result could reveal who voted and what they chose. We hide those breakdowns to protect people's privacy.
Why was my verification blocked?
The most common reasons are a blurry or dark video, the photo not matching the ID, a recording that looks like a replay rather than a live capture, or the device being already linked to another verified account.
Can I create polls?
Yes, in the app. Publishing requires an eligible signed-in account and can use a personal profile or publisher page.
How do I make my vote fully eligible?
Start by verifying your email and phone number. To carry more weight, you can also verify your identity, or upgrade to Premium where it's offered.
Why am I still seeing ads?
Premium removes supported ads only for the billed person or billed publisher page. Public web pages can still use separate ad settings.
How do I cancel Premium?
Cancel through the same Apple or Google Play account that billed the subscription.
Billing and purchases
Manage Apple subscription
Open Apple's subscription manager for the Apple ID that made the purchase.
Apple subscriptionsManage Google Play subscription
Open Google Play subscriptions for the Google account that billed Premium.
Google Play subscriptionsRefund help
Refunds are handled by the store. Use Apple Report a Problem or Google Play refund help first.
Apple refund helpRestore or account-scope issues
For restore failures or the wrong person/page getting Premium, email support with the billed platform and account context.
Email supportThe full public explanation is on Billing and subscriptions.
How the app and web fit together
In the app
Account access, verification, publishing, voting, and privacy controls.
On the web
Discovery, poll pages, results, sharing, embeds, and approved browser replies.
Safety reporting
Report in the app when possible. If you cannot access the app, email support@pluria.org. If someone is in immediate danger, contact local emergency services first.
- General support: support@pluria.org
- Account and privacy requests: account@pluria.org
- Media inquiries: media@pluria.org
- Child safety and urgent integrity issues: support@pluria.org
Account and data requests
Most account controls live in the app. If you cannot use it, contact account@pluria.org.
See Privacy, GDPR, Billing, and Delete account.
Response time
Routine support replies usually arrive within 2 business days. Safety and integrity issues are prioritized sooner when possible.