Ask us what account, profile, device, and verification information we hold about you.
We review deletion requests alongside fraud prevention, ongoing disputes, and what the law still requires us to keep.
When something is based on your consent — like an optional permission or identity verification — you can withdraw it for the future.
Your rights
- See your personal data and learn how we use it.
- Correct anything that’s wrong or out of date.
- Ask us to delete your data when we no longer need to keep it.
- Limit or object to certain uses, in the situations GDPR allows.
- Get a copy of your data in a format you can take with you.
- Withdraw your consent whenever something we do is based on it.
How to use those rights
You can start most requests right inside the app — exporting your data, changing your privacy settings, unlinking sign-in methods, or deleting your account. You can also email account@pluria.org with the email or @username on your account and the right you want to use.
To keep your account safe, we may ask you to confirm it’s really you before we act on a request.
The most common kinds of request
See or download your data
Ask what we hold about you, or request a copy you can keep.
Delete or pause
Ask us to delete your account, remove certain data, or stop using it for specific purposes — where the law allows.
Correct or object
Ask us to fix something that’s wrong, stop a particular use, or review an objection you have under GDPR.
How quickly we respond
We aim to reply to GDPR requests within a month. If a request is unusually involved, GDPR gives us a little more time — and we’ll let you know if that happens.
Identity verification and your consent
When you choose to verify your identity with Pluria, we record a short front-camera video, save a preview frame, log the steps you completed during the check, store the reviewer's decision, and tie the verification to your specific app install so the same person can't make multiple verified accounts. You can withdraw your consent for future processing at any time by emailing account@pluria.org.
Withdrawing consent doesn't automatically erase records we still need for fraud prevention, disputes, or legal reasons — but it triggers a review of what we can delete, unlink from your account, or stop using.
Why we’re allowed to use your data
Your account and profile
Because you signed up to use Pluria, we can process the data needed to give you the account, profile, and publishing features you asked for.
Security and fairness
We have a legitimate interest in keeping Pluria safe — including moderation, fraud prevention, diagnostics, and protecting the service from abuse.
Optional permissions and marketing
Some things only happen if you say yes to them — your consent is the basis where the law or your platform requires it.
Identity verification
Verification only starts after you explicitly agree. We then keep what we need for the review, for handling disputes, or to meet legal obligations.
Sending data outside Europe
Some of the companies we work with operate outside the EEA. When that happens, we use recognised legal protections — like the EU’s Standard Contractual Clauses — so your data stays protected to the same standard.